The Ultimate Guide to Ecommerce Fraud Protection for Online Retailers

It is anticipated that e-commerce revenues will surpass $6.5 trillion in the coming years. Is that terrible news? A rise in e-commerce fraud will proportionately coincide with this increase in online sales. 

Currently, online merchants see over 206,000 attacks on their online shops each month. Online scams by customers and cybercriminals are becoming more common as online buying becomes more widely used.

Owning or running an online store requires you to take precautions against fraudsters who can steal from you, ruin your online reputation, alienate your consumers, tarnish your brand, and reduce your sales. Investing in e-commerce fraud prevention software cost is a must as various frauds will negatively impact the business, taking away profit, hampering the company’s growth, and creating a negative impression about the brand and business. 

E-commerce Fraud:

When we talk about e-commerce, it refers to business transactions carried out electronically over the Internet, frequently through an online store. Laptops, tablets, desktops, and phones are used to conduct these transactions. When discussing fraud, it refers to criminal deception meant to produce a monetary or personal benefit.

Therefore, e-commerce fraud is illegal deceit committed during an online business transaction to benefit the perpetrator financially or personally at the merchant’s expense. Payment fraud is another name for e-commerce fraud.

Two things to keep in mind concerning e-commerce fraud are that the victim is an online retailer, and the trick is designed to go unnoticed. 

Why Do E-commerce Fraud Cases Occur? 

Online payment fraud occurs for various causes, some of which are legal, some of which are geographical, and some of which are historical.


Before the Internet, thieves typically had to take actual credit cards and use them to make purchases. It was a risky business in and of itself to rob people on the street, break into cars and homes, and steal credit cards. Fraudsters occasionally had the good fortune to get credit card slips that a merchant had carelessly thrown away and would use those card information to make phony phone orders for goods.

Fraudsters have a much simpler time doing it today. They merely go to a website on the dark web and purchase however many credit cards they require that are stolen. 


Because payment fraud is carried out anonymously, it is also very common. The fraudsters don’t need to enter a business premise, interact with any customers, or run the danger of being seen on surveillance cameras. Having a computer with an Internet connection is all they require. They can work covertly, anywhere, at any hour of the day.

Online scammers frequently lease post office boxes and set up phony email addresses using aliases that conceal any information that could be used to identify them.


The perpetrators of e-commerce fraud know that police agencies do not prioritize e-commerce fraud. One reason is that each fraudulent transaction often involves smaller sums of money than other crimes. Additionally, because online fraud is increasingly being committed across international borders, it is challenging for the police to find and apprehend online fraudsters abroad.

How To Spot Online E-commerce Fraud

As an online retailer, there are several approaches for you to identify e-commerce fraud. Just keep in mind that e-commerce fraud is only as successful as the competence and creativity of the perpetrators. Online thieves step up their game and devise clever ways to scam their prey as retailers strengthen their security against online criminal activity. These are the most typical warning signs to watch out for:

Data On The Order Is Inconsistent: The city and zip code entered are incompatible. Or the customer’s IP address and email address don’t match.

Larger Than Standard Order: The order is far bigger than what your customer regularly pays for. Several units of a particular SKU in a single order and expedited shipment are other warning signs that the criminal wants to get the item as soon as possible to avoid being detected.

Unusual Location: A customer of yours who typically makes purchases from IP addresses in North America suddenly uses an IP address in Nigeria, for example.

Different Shipping Addresses: The purchaser makes several transactions using the same billing address, but the products are shipped to separate addresses.

Multiple Transactions Occurring Quickly: The fraudster makes several purchases back-to-back, and the time is not a holiday.

Multiple Purchases Made With Various Credit Cards: Either all at once or spread out over a longer time frame, someone makes several purchases using various credit cards.

Multiple Denied Transactions In A Row: The buyer makes four to eight attempts—or more—without correctly entering the card number, expiration date, and security code. Honest consumers make mistakes, after all.

Orders coming in waves from a new nation: In a week, you receive 11 orders from Nepal, from which you have never previously received a single order.

End-to-End Fraud Solution Can Improve Your Financial Results

To this aim, collaborating with a fraud solution can significantly influence margins and ROI in addition to operational simplification. An advantage of e-commerce fraud prevention software can be added to the chargeback guarantee. Online retailers may save costs, enhance the buying experience, and make it easier to expand into new areas. Your chargeback fraud rate is eliminated by a fraud solution that gives chargeback reimbursement.

The cost of running an internal fraud review team is expensive in and of itself. Fraud can be especially expensive when the holidays arrive, and order volume increases; many businesses recruit temporary staff to meet the increase. Those who use e-commerce prevention software can allocate these resources and personnel to more high-value operations important to the core business operations. 

It takes time and money to bring a consumer via the sales f unnel. Most eCommerce businesses incur a lot of money attracting targeted website visitors, yet only a small percentage of these clicks ultimately translate into sales. Therefore, it hurts to think that honest clients finally ready to purchase may be turned away out of concern about fraud.

Large economies of scale exist in fraud protection; the more orders you handle, the more precise your models are.

Key Takeaway

Fraudsters are becoming increasingly skilled in their methods of attacking online retailers. And as e-commerce becomes more prominent, there are more attacks on online shops. However, e-commerce businesses are also improving their processes to identify and discourage online criminals. The importance of e-commerce fraud prevention software in empowering enterprises to take the required precautions to stop fraud on their online store is significant.