Family Tree Maker Support: +1-214-329-9902
Are you having trouble with Family Tree Maker? Is it giving you a hard time, making it difficult to research your family history? If so, you’re not alone. Many genealogists rely on Family Tree Maker to organize and track their family trees, but sometimes things don’t go as planned. In this article, we’ll cover everything you need to know about Family Tree Maker support.
What is Family Tree Maker?
Before we get started, let’s take a moment to explain what Family Tree Maker is. Family Tree Maker is a genealogy software program that allows you to create and maintain family trees. It was first introduced in 1989 and has since become one of the most popular genealogy software programs on the market.
Why might you need support for Family Tree Maker?
As with any software program, there are times when you might need support for Family Tree Maker. Some common reasons why you might need support include:
- Installation or activation issues
- Problems with syncing your tree to Ancestry.com
- Error messages or crashes
- Issues with importing or exporting data
- Questions about how to use certain features
How to get support for Family Tree Maker?
If you need support for Family Tree Maker 2019, there are several options available to you. Here are a few:
1. Contacting the Family Tree Maker Support Team
The first option is to contact the Family Tree Maker support team directly. You can c ontact them via phone, email, or live chat. The support team is available Monday through Friday from 9am to 6pm Eastern Time. To contact them, visit the Family Tree Maker support page on the official website and select the “Contact Us” option.
2. Checking the Family Tree Maker Knowledge Base
Another option is to check the Family Tree Maker Knowledge Base. This is a collection of articles and tutorials that cover a wide range of topics related to Family Tree Maker. You can access the Knowledge Base on the official Family Tree Maker website.
3. Joining the Family Tree Maker User Groups
If you’re looking for support from other Family Tree Maker users, consider joining one of the Family Tree Maker user groups. These groups are often hosted on social media platforms like Facebook and offer a community of users who can answer your questions and offer support.
Tips for getting the most out of Family Tree Maker support
If you do need to contact Family Tree Maker support, there are a few things you can do to ensure that you get the most out of your experience:
- Be prepared: Before contacting support, make sure you have all the necessary information, such as your Family Tree Maker version number and any error messages you may have received.
- Be patient: Support staff may be assisting multiple customers at once, so be patient and wait for your turn.
- Be specific: When explaining your issue, be as specific as possible. The more details you can provide, the easier it will be for the support team to help you.
Follow up: If your issue isn’t resolved right away, don’t hesitate to follow up with the support team. Sometimes issues require additional troubleshooting, and following up can help ensure that your issue gets resolved in a timely manner.
- Is Family Tree Maker a free program? No, Family Tree Maker is not a free program. You will need to purchase a license to use the software.
- Can I sync my Family Tree Maker tree to Ancestry.com? Yes, you can sync your Family Tree Maker tree to Ancestry.com. This can be done using the “Sync” feature in Family Tree Maker.
- What do I do if Family Tree Maker crashes or gives me an error message? If Family Tree Maker crashes or gives you an error message, try restarting the program and your computer. If the issue persists, contact Family Tree Maker support for assistance.
- Are there any user groups for Family Tree Maker? Yes, there are many user groups for Family Tree Maker on social media platforms like Facebook. Joining a user group can provide you with a community of users who can offer support and answer your questions.
- What information should I provide when contacting Family Tree Maker support? When contacting Family Tree Maker support, provide as much information as possible about your issue, including your Family Tree Maker version number and any error messages you may have received.
Family Tree Maker is an incredibly useful tool for genealogists, but sometimes you may run into issues that require support. Knowing how to access support and getting the most out of your experience can help you get back to researching your family history as quickly as possible.