Family Tree     Support +1-214-329-9902

Family Tree     Support +1-214-329-9902


Family Tree Maker 2019 is a powerful genealogy software that enables individuals to create, organize, and explore their family trees. It provides a comprehensive platform for preserving and discovering ancestral connections, helping users uncover their heritage and better understand their family history. However, like any software, Family Tree Maker can sometimes encounter issues that require support. In this article, we will explore the importance of Family Tree Maker support, common issues users may face, and the various support options available.

  1. What is Family Tree Maker?
  2. Definition

Family Tree Maker is a genealogy software developed by It allows users to create, edit, and share their family trees, storing information about ancestors, relatives, and their relationships.

  1. Features

Family Tree Maker offers a range of features that simplify the process of building and maintaining family trees. These features include intuitive tree-building tools, photo and document storage, integration with historical records, and the ability to sync data across multiple devices.

  1. The Importance of Family Tree

Family trees hold significant value for individuals and families. They serve as a tangible link to the past, preserving family history for future generations. Understanding one’s heritage can provide a sense of identity, strengthen family bonds, and offer insights into cultural traditions, migrations, and historical events.

  1. Preserving Family History

Family Tree Maker support allows users to record and preserve vital information about their ancestors, such as birth and death dates, marriage details, and notable achievements. By documenting this information, users ensure that their family’s legacy is safeguarded and passed down accurately.

  1. Discovering Ancestral Connections

Family Tree Maker provides a platform for exploring and uncovering ancestral connections. Through the software’s integration with historical records and DNA testing services, users can discover relatives they were previously unaware of and build a more comprehensive family tree.

  1. Common Issues with Family Tree Maker

While Family Tree Maker is a robust software, users may encounter various issues during their genealogical journey. Understanding and troubleshooting these common problems can help users make the most of their experience.

  1. Software Compatibility Issues

Family Tree Maker operates on different operating systems and may encounter compatibility issues with specific configurations. Users may face challenges when installing or running the software on certain devices or operating system versions.

  1. Data Syncing Problems

Syncing data between different devices or cloud platforms can sometimes be problematic. Changes made on one device may not reflect accurately on another, leading to inconsistencies and confusion in the family tree.

  1. Troubleshooting Errors

Users may encounter specific errors or glitches while using Family Tree Maker. These errors can range from software crashes to data corruption, potentially impacting the user’s ability to access and manage their family tree effectively

Family Tree Maker Support

When users encounter issues with Family Tree Maker, it is crucial to have reliable support options available. Here are some avenues to explore for assistance:

  1. Professional Assistance

For complex or persistent issues, seeking professional assistance can provide expert guidance. Family Tree Maker offers customer support services, where experienced technicians can help troubleshoot problems, offer solutions, and provide personalized assistance.

  1. Online Resources

Family Tree Maker has a wealth of online resources to aid users in resolving common issues. The official website offers a knowledge base with articles, tutorials, and FAQs that cover a wide range of topics. Users can search for specific problems or browse through the comprehensive documentation to find relevant information.

  1. User Communities

Engaging with the vibrant user communities surrounding Family Tree Maker can be immensely beneficial. Online forums, social media groups, and discussion boards are excellent platforms to connect with fellow users, exchange knowledge, seek advice, and learn from others’ experiences. These communities often have members who have encountered and resolved similar issues, making them an invaluable resource for troubleshooting.

  1. Benefits of Using Family Tree Maker Support

Utilizing Family Tree Maker support services can provide several advantages to users:

  • Efficient Problem Resolution: By accessing professional assistance or online resources, users can resolve issues more effectively and efficiently, minimizing frustration and saving time.
  • Expert Guidance: Support professionals possess in-depth knowledge of the software and can provide expert guidance tailored to specific problems. They can offer insights, tips, and best practices to optimize users’ experience with Family Tree Maker.
  • Improved Data Integrity: Troubleshooting errors and syncing problems promptly can help maintain the integrity of the family tree data, ensuring accuracy and preventing potential data loss.
  1. How to Access Family Tree Maker Support

To access Family Tree Maker support, follow these steps:

  1. Visit the official Family Tree Maker website.
  2. Navigate to the “Support” or “Help” section.
  3. Explore the available options, such as FAQs, tutorials, or customer support.
  4. If self-help resources are insufficient, consider reaching out to customer support via the provided contact methods, such as email or phone.

Remember to provide detailed information about the issue you are facing to receive the most accurate and efficient support.

  1. Conclusion

Family Tree Maker is a valuable tool for preserving and exploring one’s family history. However, encountering technical issues is not uncommon. By understanding the importance of Family Tree Maker support, familiarizing oneself with common issues, and utilizing the available support options, users can overcome obstacles and maximize their genealogical journey. Whether through professional assistance, online resources, or engaging with user communities, support is readily accessible to help users navigate and enjoy the full potential of Family Tree Maker.