Sohago Return Policy
If your product is damaged, defective, incorrect or incomplete at the time of delivery, please raise a return request on Sohago app or website. Return request must be raised within 14 days from the date of delivery.
For electronic appliances & mobile phones related issues after usage or after the return policy period, please check if the product is covered under seller warranty or brand warranty.
For selected categories, we accept a change of mind. Please refer to the section below on Return Policy per Category for more information.
Valid reasons to return an item
- Delivered product is damaged (i.e. physically destroyed or broken) / defective (e.g. unable to switch on)
- Delivered product is incomplete (i.e. has missing items and/or accessories)
- Delivered product is incorrect (i.e. wrong product/size/colour, fake item, or expired)
- Delivered product does not match product description or picture (i.e. product not as advertised)
- Delivered product does not fit (i.e. size is unsuitable)