How to activate automatic responses on Instagram?

Today we will tell you about a very useful feature, the automatic responses of Instagram Direct. One of the most effective actions when executing a social media strategy is to give the importance it deserves to quick responses through social networks, not only will your company be able to offer good customer service, but also the reach and sales will be higher compared to those that do not take into account this essential factor on platforms like Instagram.

What are instagram automatic responses?

In this sense, Instagram Direct has a tool aimed at quick and automatic responses, which gives you the option of leaving drafts of possible responses stored in your account. This greatly optimizes the communication process between a brand or company and its customers, because when responding to something, just one touch will suffice and that’s it, it will be sent to the user. 

Similarly, if you have a large flow of daily messages, you can send the same reply in a matter of seconds to different people. It should be noted that in order to use the automatic responses of this application it is necessary to have a professional account.

Advantages of Instagram automatic responses.

The interaction between the company and the user is more effective through the use of automatic responses, giving positive results and advantages such as.

• Increase in sales: thanks to its useful operation, customers will be served quickly and quickly, which will facilitate and speed up the purchase process at any time.
• Optimized time: your time will be optimized because you will not have to write the same answer each time it is written to you, you only have to select the stored message that best matches the question asked.
• Speed ​​up and improve customer service: without a doubt, by taking advantage of this option, your business’s customer service will be improved by the speed with which you will be able to respond with pre-saved questions.
• The same tone of communication is maintained in the messages: there may be exceptions, but with automatic responses, complying with the communication tone of a brand will be much easier. 

Steps to create automatic responses from Instagram.

To activate automatic responses you must have the latest app update and perform the following steps

• Open Instagram and go to the direct messages section.
• Select any chat and click on the “+” sign that is in the lower right side.
• Subsequently, a small menu will be displayed on the left side, here you will select the icon of the message cloud.
• Now, you are going to hit the “+” sign that is on the upper right side.
• Then, you will fill in the information requested:
• Click on save and that’s it, you can use your automatic response in future messages. 

Features of automatic responses

This tool has different functions that make it more efficient and useful for both the company and the clients:

• Customization of individual responses.
• Responses to group or individual messages.
• Replacement in the name, time and location for each message.
• Making backup copies.

Doing this is really simple and essential for any brand that wants to optimize its customer service without having to get so complicated; in a matter of seconds you will save time and improve communication with your customers. Don’t forget to share this article to which it may be useful and visit our site for more guides and information on Instagram and Digital Marketing.