airline baggage

What You Should Do If an Airline Damages Your Luggage

Traveling by flight has become an integral part of our lives, allowing us to explore new destinations and connect with loved ones. One should take a glance at the luggage while making online flight ticket booking. However, there are instances when airlines mishandle our luggage, causing damage and inconvenience. In such situations, it is crucial to know your rights and take appropriate steps to resolve the issue. This blog aims to guide you through the necessary actions you should take if an airline damages your luggage.

As a passenger, you need to pack your belongings in accordance with the airline’s baggage policy.

This includes adhering to weight and size restrictions, as well as any restrictions on prohibited items.

Check-in: When you arrive at the airport, you will need to check in your luggage. This can be done at a designated check-in counter or through self-service kiosks, depending on the airline and airport. You will be required to present your identification and travel documents, such as your passport or ID card.

Baggage Drop-off: After checking in, you will proceed to the baggage drop-off area. Here, you will hand over your luggage to the airline staff, who will tag it with a unique identification code for tracking purposes. Make sure to remove any old baggage tags to avoid confusion.

Security Screening: Once you have dropped off your luggage, you will proceed through the security checkpoint. Your carry-on bags and personal items will be screened for prohibited items, and you will pass through a metal detector or body scanner. Your checked luggage will also go through a separate screening process.

Loading: After passing through security, your checked luggage will be transported to the aircraft. Airlines have various systems in place to ensure that your luggage is loaded onto the correct flight.

Transit: If you have a connecting flight, your luggage will be transferred to the appropriate aircraft during your layover. This process is typically handled by the airline’s ground staff or automated systems.

Arrival: Upon reaching your destination, your luggage will be unloaded from the aircraft and transported to the baggage claim area. You will need to proceed to the designated carousel to collect your checked bags. It’s important to check the baggage tags to ensure you retrieve the correct luggage.

Inspect Your Luggage Upon Arrival

Upon receiving your luggage at the destination airport, it is essential to inspect it immediately. Look for any visible signs of damage, such as broken zippers, torn fabric, or dents. If you notice any damage, report it to the airline’s representative before leaving the airport. Failing to report the damage promptly may complicate the process of filing a claim later.

Document the Damage

To strengthen your case, document the damage by taking clear photographs or videos of your luggage. Ensure that the images clearly depict the extent of the damage. Additionally, make a written record of the damage, including a detailed description and the date and time it occurred. This evidence will be crucial when filing a claim with the airline.

File a Complaint with the Airline

Contact the airline’s customer service department as soon as possible to report the damage. Provide them with all the necessary details, including your flight information, baggage tags, and a description of the damage. It is advisable to communicate in writing, either through email or a formal letter, to maintain a record of your complaint.

Understand Your Rights

Familiarize yourself with the airline’s policies regarding damaged luggage. Most airlines have specific guidelines outlining their liability for damaged baggage. These policies may vary, so it is crucial to understand your rights and entitlements. Familiarize yourself with the Montreal Convention, which provides international standards for compensation in case of damaged luggage during international flights.

Keep All Relevant Documents

Maintain a file containing all relevant documents related to your damaged luggage. This includes your boarding pass, baggage claim tags, receipts for any repairs or replacements, and correspondence with the airline. These documents will serve as evidence and support your claim during the resolution process.

File a Claim for Compensation

Submit a formal claim for compensation to the airline, adhering to their specific procedures. Include all the necessary documents, such as photographs, written records, and receipts. Be clear and concise in explaining the damage and the amount you are seeking as compensation. Keep copies of all correspondence for future reference.

Escalate the Issue if Necessary

If the airline fails to respond or denies your claim unjustly, consider escalating the issue. Contact the relevant aviation authority or regulatory body in your country to seek assistance. They can provide guidance on further steps to take, such as mediation or legal action, if required.


While it is unfortunate to experience luggage damage during air travel, knowing your rights and taking appropriate action can help resolve the issue. By promptly reporting the damage, documenting it thoroughly, and following the airline’s procedures, you increase your chances of receiving fair compensation. Remember to stay persistent and escalate the matter if necessary. By advocating for your rights, you can ensure a smoother resolution process and protect your interests as a passenger.